Terms of Service
Last updated: 9 November 2026
1. About these terms
These terms apply to Transcend, an AI booking assistant operated by Metadesign Builders ("we", "us", "our"), 32 Cane Garden Heights, St. Thomas, Barbados.
They apply to businesses that use Transcend and to anyone who messages or calls a business that uses it. By using Transcend, you agree to these terms.
2. What Transcend is
Transcend is an AI booking assistant for small businesses (each a "Business"). It answers a Business's customers on WhatsApp, Instagram direct messages, email and phone. It answers questions, books appointments in the Business's booking system, prepares estimates and invoices in the Business's own QuickBooks, and tracks deposit payments.
3. Transcend works for Businesses
Businesses use Transcend to serve their customers. Transcend works on behalf of each Business, and the Business decides how its customers are served.
4. AI replies can contain mistakes
Transcend uses AI to write replies, answer calls and read booking details. AI replies can contain mistakes.
The Business is responsible for its bookings, prices and services. If anything in a reply is unclear or looks wrong, please check directly with the Business.
5. WhatsApp and Instagram
If you contact a Business through WhatsApp or Instagram, your use of those services is also governed by Meta's terms, including the WhatsApp Terms of Service and the Instagram Terms of Use.
6. Acceptable use
You must not use Transcend to:
- break any law or help anyone else break the law;
- send abusive, threatening, harassing or offensive messages;
- send spam or bulk unsolicited messages;
- pretend to be someone else;
- try to get information about other customers or other Businesses; or
- try to disrupt, overload, or gain unauthorised access to Transcend or the systems it uses.
We may stop responding to, or block, anyone who misuses Transcend.
7. Your information
How we collect, use and share information is explained in our Privacy Policy. To have your information deleted, see our Data Deletion Instructions.
8. Limits of liability
Transcend is provided "as is" and "as available". To the fullest extent permitted by law, Metadesign Builders is not responsible for:
- mistakes in AI replies that a Business has not confirmed;
- the services, prices, bookings or conduct of any Business;
- outages or problems with third-party services that Transcend relies on; or
- any indirect or consequential loss.
Nothing in these terms limits any liability that cannot be limited under the law that applies.
9. Governing law
These terms are governed by the laws of Barbados, and the courts of Barbados have jurisdiction over any dispute about them.
10. Changes to these terms
We may update these terms from time to time. When we do, we will change the "Last updated" date at the top of this page. If you keep using Transcend after a change, you accept the updated terms.
11. Contact us
Metadesign Builders
32 Cane Garden Heights, St. Thomas, Barbados
transcendbarbados@gmail.com