Privacy Policy

Last updated: 9 November 2026

1. Who we are

Transcend is an AI booking assistant operated by Metadesign Builders ("we", "us", "our"), 32 Cane Garden Heights, St. Thomas, Barbados. You can contact us about privacy at transcendbarbados@gmail.com.

This policy explains what information Transcend collects, how we use and share it, how long we keep it, and the choices you have.

2. How Transcend works

Small businesses (each a "Business") use Transcend to answer their customers on WhatsApp, Instagram direct messages, email and phone. Transcend answers questions, books appointments in the Business's booking system, prepares estimates and invoices in the Business's own QuickBooks, and tracks deposit payments.

Transcend works on behalf of each Business. The Business decides how its customers are served.

3. Information we collect about a Business's customers

When you contact a Business that uses Transcend, we collect:

• Your name, phone number, email address, and WhatsApp or Instagram account identifier.
• The contents of your messages, including voice notes, which are transcribed to text.
• Phone calls. Calls are answered by an AI voice agent. Calls may be recorded and transcribed, and we keep call details and transcripts.
• Booking details: the service you requested, the date and time, the appointment location, notes and, for some services, the age of a child the service is for (for example, a child's photo session).
• Payment information from payment notifications: payer name, amount, date and reference. We do not store card numbers or bank account numbers.

4. Information we collect about Businesses

• The Business owner's name, email address and phone number.
• The access the Business grants to its WhatsApp, Instagram, Gmail, Google Calendar, Google Sheets, QuickBooks and booking system accounts.

We use this access only to run the service for that Business. A Business can disconnect any of these accounts at any time.

5. WhatsApp Business app connection

When a Business connects its existing WhatsApp Business app, Meta shares the Business's past chat history and saved contacts with Transcend, and Transcend receives copies of messages the owner sends from the app.

Transcend uses this only to:

• recognise the owner's existing contacts, so that it does not reply to them; and
• stop replying in a chat when the owner answers by hand.

From the chat history and contacts, Transcend keeps only phone numbers.

6. Email

Transcend checks incoming emails in the Business's connected inbox (the sender, subject and content) to find customer enquiries and payment notifications. This check may use our AI provider. Emails that are not enquiries or payments are skipped and are not answered.

7. How we use information

We use the information described above to:

• reply to enquiries;
• book and confirm appointments;
• send calendar invites;
• prepare estimates and invoices;
• track deposits;
• alert the Business owner; and
• keep booking records for the Business.

We do not sell your information, and we do not use it for advertising.

8. Who we share information with

We share information with these service providers, only to run Transcend:

• Meta (WhatsApp and Instagram): sending and receiving messages.
• OpenAI: writing replies, extracting booking details, and transcribing voice notes and audio.
• ElevenLabs: the AI phone voice.
• Twilio: phone numbers and calls.
• Google: the Business's Gmail (reading enquiries and payment emails, and sending replies), Google Sheets (the Business's booking records) and Google Calendar (invites).
• Intuit QuickBooks: estimates and invoices, created in the Business's own QuickBooks.
• The Business's booking or scheduling system: reserving appointments.
• Hosting: Modal (application hosting) and Supabase (database), both in the United States, and Cloudflare (web traffic).

The Business you contact can see its own customers' conversations and bookings.

Our team may view conversations and booking records to support Businesses and to fix problems with the service.

9. Where information is stored and how it is protected

Information is stored in the United States. Each Business's data is kept separate from every other Business's data at the database level. Connections are encrypted in transit.

10. How long we keep information

We keep information while the Business uses Transcend and as needed for its bookings and records.

We make daily backups. The 14 most recent backups are kept, and older backups are deleted automatically.

Records written into the Business's own tools (its Gmail, Google Sheets, QuickBooks or booking system) are the Business's records, and are kept under the Business's own policies.

11. Stopping automated messages

Reply STOP (or "unsubscribe" or "opt out") on WhatsApp, Instagram or email to stop automated messages.

12. Your rights

You have rights under applicable data protection law, including Barbados's Data Protection Act, 2019. You can ask us to access, correct or delete your information.

To make a request, email transcendbarbados@gmail.com.

13. Deleting your information

To have your information deleted, follow the steps on our Data Deletion Instructions page. In short: email us with the details you used and the name of the business you contacted. We delete your data from Transcend's systems within 30 days and confirm by email. Backup copies expire within 14 days after that.

14. Children

Transcend is not aimed at children. A parent or guardian may give a child's age when booking a service for that child.

15. Contact us

Metadesign Builders
32 Cane Garden Heights, St. Thomas, Barbados
transcendbarbados@gmail.com